Refund policy

Returns and Refunds

All About Safes aim to always provide high quality goods that are undamaged and fault free. On occasion however, we understand that goods may need to be returned.

This policy is offered in addition to your statutory rights.

Purchases may be returned to All About Safes for a refund by emailing us at sales@allaboutsafes.co.uk or contacting us through our contact us page.

Returns are subject to the following conditions:

• No returns will be accepted without prior notification
• All products must be returned in their original packaging with all manuals and accessories, unused, and must be in ‘as new’ condition. With some drop off deliveries this includes being strapped back to the pallet for shipping purposes.
• Refund of items listed as 'free delivery' will include a deduction of the original delivery costs incurred by us. This will be no more than 20% of individual product price PLUS any surcharge for delivery to a location outside UK mainland.
• Goods shall be returned to All About Safes or their named agent. Any postage and packing costs incurred on returned items are for the buyer’s account and are NON-REFUNDABLE, unless the items are faulty or damaged.
• Please allow up to 31 days for refunds to be processed and credited to your account.
• Professional installation or bespoke modifications are not refundable.
• Some returned items are subject to up a maximum 25% restock charge. This percentage is at our discretion.

Replacements

If the product you have purchase is faulty or damaged, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. Please email sales@allaboutsafes.co.uk or contact us on 02476644560 if you feel your purchase is faulty.