Shipping policy

All products come with an option including FREE UK Mainland delivery. Due to safes varying greatly in size and weight however, there are different ways in which you can receive your safe, the below provides further detail on all available services.

On all the individual product pages you will see a detailed breakdown of all delivery services available below is the terminology you will find across the site.

Nearly all of the safes sent to you on a Drop Off delivery service will be sent to you directly from the manufacturer. Based on the weight and courier company used, different delivery and tracking information will be available – you will find further details confirmed on specific product pages.

Free Kerbside Delivery (Standard)

Every safe purchased from All About Safes includes free standard UK kerbside delivery.

• Standard Drop-Off: Your safe is delivered via a pallet network to the nearest accessible kerbside or driveway of your property.

• Delivery Timelines (Under 60kg): Most standard items weighing under 60kg are delivered within 2 to 5 working days (Monday – Friday).

• Delivery Timelines (Over 60kg): Safes exceeding 60kg follow the same 2 to 5 working day turnaround, operating within a standard 9:00 AM to 6:00 PM delivery window.

• Access Requirements: Safe offloading requires a flat, hard surface. Pallet trucks cannot be operated on gravel, steep inclines, or steps.

Position Delivery Service (Room of Choice)

Avoid physical strain and risk of property damage by letting our specialist engineering team handle the bringing the safe into your property. 

• Personalised Scheduling: For all Position and Installation services, our team calls you directly to arrange and confirm a specific delivery date so you know exactly when our crew will arrive.

• Internal Placement: We transport the safe inside your property and place it directly in your room of choice (ground floor as standard, maximum of 1 step).

• Unpackaging: Our crew unpacks the safe, conducts a final quality inspection, and removes all pallets and heavy packaging for recycling.

• Lift Access: Upper-floor positioning is available at no extra charge if a suitable lift is present.

A position delivery is where a specialist delivery crew will take the safe or product into your property and situate it on a ground floor location. Allowing for 1 step access into or within the property the crew will demount the item from the pallet, unwrap all packaging and place in your desired location. This service can also be provided for the same price to an upper floor should a suitable lift be available.

If a position delivery is required via the use of stairs please refer to the below or contact one of our Safe Agents for support.

Installation Service

An installation service will result in the safe being bolted to the floor or walls dependent on the available fixing points offered by the individual product and the material we can use to install the safe. The best material for a safe to be fixed to, and the most commonly approved by insurance companies, is to bolt down into concrete.

A position delivery or a ground floor installation will allow, on most occasions, for access or negotiation of 2 steps.

If an installation service is required via the use of stairs please refer to the below or contact one of our Safe Agents for support.

Standard ground floor installation is a bolt down service into a concrete floor, should underfloor heating or pipes be in the area you wish to install the safe, this may prevent the bolt down being complete and will be aborted. Any aborted delivery will incur a charge to revisit & complete the installation. Please advise our sales agents, prior to delivery, if underfloor heating or exposed pipes are located in the area you wish to install your safe and we will advise on alternative solutions.

Delivery to an upper or floor via stairs

With our own in house crew (a rarity for online safe sellers) we can accommodate every type of delivery situation. For installation or position deliveries via stairs further information is required to provide a price for the delivery service.

We can accommodate a flat rate fee as best as possible if the stairs are straight and the weight of the safe is less than 300kg.

To ensure all information is covered please contact one of our Safe Agents for support.

Scottish Highlands, Islands and Extremities

Purchases being delivered to the Scottish Highlands, the Isles, Northern Ireland and Republic of Ireland will have additional delivery costs incurred dependent on the service required.  In order to provide you with the most accurate price please contact us.

The following areas and postcodes that will incur an additional delivery charge are outlined below.

Isle of Wight
Isle of Man
Isles of Sicily
Scottish Islands
Scottish Highlands
Northern Ireland
Republic of Ireland
Guernsey
Jersey

AB30 – 56, FK17 – 99, G83, IV52 – 63, KW1 – 14, PA20 – PA49, PA60 – PA78, PH18 – 26, PH30 – PH44 PH49 – 50, HS1 – 9, IV40 – 51, IV55 – 56, KA27 – 28, KW15 – 17, ZE1 – 3.

Overseas

AllAboutSafes can accommodate overseas deliveries and are able to send goods all over the world. With vast experience shipping to the USA, the Middle East, Asia and Africa no post or zip code is out of reach! To enquire about Oversea deliveries please complete the following > (insert form) <

Timed delivery and tracking information

Due to the variety of delivery companies used there is naturally a number of different ways in which they track and notify on expected times of delivery.

Nearly all products weighing less than 30kgs will be sent via a trackable delivery method from DPD or UkMail and if a mobile number is provided with your order an SMS will be sent on the day of delivery indicating a 1 hour window the delivery will be made.

Position and installation services will be completed within a 7-10 working days from the date of the order and will be booked in with a phone call or email to advise of the delivery date.

Position and installation services are conducted from 8am onwards Monday – Friday. Following an order, customers will be provided with a delivery or installation slot (morning or afternoon) at the earliest opportunity. Our engineers will always call on the day to advise of a more accurate ETA.

Abandoned Orders – Position or Installation deliveries

In the event of a failed or abandoned order (potentially due to incorrect delivery information provided at the time of the order) an additional charge will be incurred for the attempted delivery. Examples where an abandoned order may occur are:

• Incorrect information provided on the amount of steps into or within a building
• Parking or delivery vehicle access issues
• Unusable or unsuitable lift
• Difference in flooring material stated.

Orders placed on Saturday and Sunday

Please note all orders placed over the weekend will be dispatched on the next working day – stock dependent as this may change over the course of the weekend.